bdt23 Privacy Policy: Your Data in Plain Words

What this policy covers

This policy explains how we handle personal data for anyone in Bangladesh who opens an account, uses live chat, or installs the app. It covers the website, the Android app, and messages we send by SMS or in-app notice.

It does not cover other sites you reach through an advert or a link, even when that advert carries our name. Those sites have their own rules and their own forms, so read them before you type anything into them.

Read this together with our Terms & Conditions. The terms describe how the account works. This page describes the information that keeps the account running.

The details we keep about your account

We collect three kinds of information, and each kind has one clear job. Nothing is collected out of curiosity and nothing is sold on.

How bdt23 protects your bKash and Nagad payments

Mobile wallet payments stay inside the wallet. When you deposit, we pass your account number and the amount to bKash, Nagad, or Rocket, and the wallet asks you to approve with your own PIN. That PIN is never typed into our site and we cannot move money out of your wallet without your approval.

You can withdraw from ৳900, and most requests clear in about 37 minutes. The first withdrawal can take up to 2 hours because a person reviews the account once before money leaves. We keep the wallet statement and the bank record with the payment, so a missing deposit can be traced instead of argued about.

Who can see your information?

The list of people and companies who can open your file is short, and each one needs a reason.

• Support and payments staff, only while a ticket about your account is open.
• Game providers, who receive a session ID and a bet amount rather than your name.
• Payment partners (bKash, Nagad, Rocket, banks), to move money and to reverse a failed transfer.
• Hosting and security contractors, who keep the servers running under a written confidentiality agreement.
• A regulator or a court, when a lawful order requires the record.

That is the whole list. We do not sell data and we do not rent your phone number to advertisers. An advertising partner only counts visits, for example how many people opened the casino page in a week, and never learns who you are.

Cookies and the small files we set

A cookie is a small file your browser keeps so it can remember you between pages. We use four kinds and nothing more exotic than that.

• Session cookie: keeps you signed in until you close the browser or press Log Out.
• Security cookie: notices a login from a new phone and asks for a code.
• Preference cookie: remembers your language and the games you opened last.
• Counting cookie: tells us which page brought you here, without putting a name to the visit.

You can clear cookies from your browser settings whenever you like. Clearing the session cookie will log you out. Blocking all cookies stops the login page from working, so allow them for this domain if you plan to play.

What you can ask us to change or delete

You can ask for a copy of your data, a correction to a wrong field, or a deletion. There is no form to fill in and no letter to post. Four steps cover the whole process.

1. 01

   Open live chat

   Support runs 24/7. A short message is enough: “Please send me a copy of my account data.”

2. 02

   Show that it is your account

   We ask two questions about the account and may request a photo of your National ID card, passport, or driving licence. This stops someone else from ordering your file.

3. 03

   Wait for the document check

   A check takes about 2 hours. If the photo is blurred we have to ask again, so take it in daylight with all four corners visible.

4. 04

   Get the answer in writing

   You receive the copy, or a written confirmation that the data was deleted, inside the chat and by SMS. If a record has to stay, we tell you which rule keeps it.

How long records stay with us

Every record is kept only while it still does a job.

• Account details stay while the account is open, then for the period that tax and anti-money-laundering rules require.
• Payment records outlive the account, because a wallet provider or a bank can question a deposit long after the fact.
• Chat transcripts are dropped once they stop helping with a dispute or with staff training.
• Backups follow their own cycle. A deleted file disappears from live systems at once and from the last backup as that cycle turns over.

Playing on a shared phone

Plenty of players in Dhaka and Chattogram use one handset for the whole family. If that is your setup, three habits make a real difference.

• Press Log Out instead of closing the tab. The session cookie will keep you signed in otherwise.
• Keep a screen lock code and keep it to yourself.
• Ask support to end all sessions when you notice a bet you did not place. It takes about a minute.

Anyone holding your unlocked phone and your open session can move your balance. Our security checks block a new device, but they cannot block the person holding your own handset.

When we change this policy

When we change how data is handled, we rewrite the section on this page and show a notice in the app for a short while. A change that touches a bonus already in progress waits until that bonus is settled. The version on this page always applies from your next login, so a quick skim each time you return is a sensible habit.